Quick Answer:
Birdeye is a review management and customer experience platform. It helps businesses collect reviews and monitor feedback, but it cannot dispute negative Google reviews. Pricing starts at $299+ per month. For businesses that need help with review disputes, ReputationZilla assists with review disputes at $150 per review with no monthly fees.
What Is Birdeye?
Birdeye is a SaaS platform for customer experience and review management. It aggregates reviews from multiple platforms, sends review request campaigns, and provides analytics on customer sentiment.
What Birdeye Actually Does
- Aggregates reviews from Google, Facebook, Yelp, and 200+ sites
- Sends automated review request emails and SMS
- Provides review response templates
- Offers sentiment analysis and reporting
- Manages customer surveys and feedback
What Birdeye Cannot Do
- Cannot remove negative Google reviews
- Cannot flag or report reviews on your behalf
- Cannot suppress negative content in search results
- Cannot guarantee review removal outcomes
Pro Tip:
Review management platforms help you collect more reviews, but they cannot remove the negative ones already hurting your business. You need a removal service for that. ReputationZilla specializes in removing damaging reviews.
Birdeye Pricing
- Starter: $299/month
- Growth: $399/month
- Dominate: $499+/month
- Annual contracts for discounts
- Enterprise custom pricing available
Birdeye vs ReputationZilla
| Feature | Birdeye | ReputationZilla |
|---|---|---|
| Review Removal | Not available | Core service, $150/review |
| Review Collection | Yes, automated | Google review posting service |
| Pricing | $299-$499+/month | $150 per review removed |
| Contract | Annual recommended | No contract |
| Best For | Collecting positive reviews | Removing negative reviews |
FAQ
Does Birdeye remove negative reviews?
No. Birdeye manages and collects reviews but cannot remove negative ones from Google or other platforms.
Is Birdeye worth it?
For review collection and monitoring, Birdeye is a solid tool. But if your problem is existing negative reviews, you need a removal service instead.
What removes negative Google reviews?
ReputationZilla removes negative Google reviews at $150 per review with a pay after results model.
Collect Reviews AND Dispute Bad Ones
Birdeye collects reviews. ReputationZilla helps dispute the negative ones. Use both or start with what you need most.